Four common operations claims to question and what else could explain the same result
Costs
Four invented operations claims, the alternative explanations that fit the same evidence, and what would settle each one before you act on it.
Planning DeskPublicationOperations Process Control
Filed2026-10-08
Findings78
Desks3
How to Measure Communication Skills in Remote Teams Without Surveys
Communication skills metrics for remote teams: track response latency on decision threads, know when to act, and see what the number cannot tell you.
This issue: 9 findings filed across 5 departments.
Reading operations case studies metrics without fooling yourself
Guides
Operations numbers reported by someone else can be rebuilt: the five things to ask for, what a percentage without a base hides, and how to read a chart honestly.
Review DeskChange management from five desks: one small change, five accounts
Reviews
An invented small rerouting change described by its designer, supervisor, operator, neighboring team, and customer, with what each account adds to the plan.
Market DeskAnswering the change management questions in plain terms
Costs
Change management questions worth asking before you agree to run one, the ones the floor will ask you, and the answers that mean the plan is not ready.
Review DeskWhere the productivity systems examples agree, and where they do not
Features
Toyota, Goldratt, Deming and three other named systems disagree about where productivity comes from, and the disagreement is the useful part.
Review DeskProductivity systems framework reviewed for 2027
Costs
Six named productivity frameworks compared for 2027, from Goldratt's theory of constraints to OKRs, with what each measures and where each fails.
Planning DeskQuality management examples: six failures and the fixes that actually held
Guides
Six quality management examples show six failures and practical fixes, from poka-yoke to Theory of Constraints, plus a worked five-whys analysis.
Planning Desk5 lessons worth learning about quality management framework
Reviews
Quality management needs a way to tell noise from a real change: run charts, control limits, the signals worth acting on, and why reacting to every point hurts.
Market DeskFive business development ops calculations you can do on paper
Rules
Five business development ops calculations done on paper: coverage, stage conversion, cycle time, capacity, and bad fit customer cost, all using invented numbers.
Market DeskStart here
Guides
Call center capacity planning under Texas and California wage rules
Texas and California wage rules change the paid hours that feed a call center capacity plan, so the same forecast needs different headcount in each state.
Features
Detroit lean operations compared with Chicago distribution process control
Operations process control in Detroit leans on takt and cycle time, while Chicago distribution runs on dock-to-stock and throughput metrics.
Rules
How Houston process control teams document safety in petrochemical units
Operations process teams in Houston petrochemical units document safety through permits, change records and control room logs for OSHA and TCEQ review.
Guides
Audit Readiness for Business Management and Operations
For business management and operations teams, audit readiness means current control documents, change records, access reviews, and a monthly evidence pack.
Guides
What NIOSH and ANSI say about control room design at US plants
NIOSH control room guidance sets human factors; ISA and ANSI standards set alarm and console detail. OSHA 1910 still governs the control room.
Rules
How OSHA recordkeeping rules shape process control documentation
Operations process control must carry OSHA recordkeeping duties: 300, 300A and 301 forms, five-year retention, and the criteria that decide what gets logged.
Latest from Operations Process Control
Guides
How to Measure Communication Skills in Remote Teams Without Surveys
Communication skills metrics for remote teams: track response latency on decision threads, know when to act, and see what the number cannot tell you.
Costs
Four common operations claims to question and what else could explain the same result
Four invented operations claims, the alternative explanations that fit the same evidence, and what would settle each one before you act on it.
Guides
Reading operations case studies metrics without fooling yourself
Operations numbers reported by someone else can be rebuilt: the five things to ask for, what a percentage without a base hides, and how to read a chart honestly.
Reviews
Change management from five desks: one small change, five accounts
An invented small rerouting change described by its designer, supervisor, operator, neighboring team, and customer, with what each account adds to the plan.